Service Level Agreement (SLA)
At Progmatic, we are committed to providing reliable and efficient maintenance and service support for your installations and machinery. Our SLA coversva wide range of services, such as visual inspection of cabling, machine safety checks, and maintenance of control cabinets. This is specifically designed to ensure your business continuity. You can choose from our service package to ensure that you only invest in what is essential for your specific needs. This contract details what you can expect from Progmatic, as well as the exclusions, to guarantee a clear and transparent partnership.
Progmatic conducts a thorough inventory of your installations and machinery prior to the service contract. This initiative allows us to gain a clear understanding of your specific situation, enabling us to tailor our services more accurately to your needs. The advantage of this is twofold: it ensures that the service delivery is maximally relevant and effective, and it helps prevent unexpected problems, ensuring your business processes run more smoothly. This proactive approach enhances the reliability and efficiency of our maintenance and support services, contributing to the optimization of your business continuity.
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