Maintenance and service

Do you want to focus on your core business without worrying about your automation? Progmatic is ready to help!

  • 24/7 support for all your automation issues
  • Proactive maintenance and inspection to avoid downtime
  • Highly qualified service technicians mastering all aspects of control systems

More than 40 years of expertise and experience

100+ projects per year

Loyal customers choose Progmatic for decades

Continuity and Availability

To ensure that the quality of the control systems remains high, proper maintenance is required, both preventive and corrective.

Proper maintenance involves conducting regular inspections and performing preventive corrections when necessary to prevent problems.

Unfortunately, unforeseen problems can still arise. For these situations, our service team is available 24/7 with the right tools to detect and, if possible, resolve issues immediately.

To clearly define mutual expectations in advance, we offer customized service and maintenance contracts.

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What do others think of Progmatic?

Our goal is to turn every customer into a Progmatic fan. Here are three examples:

Service Level Agreement (SLA)

At Progmatic, we are committed to providing reliable and efficient maintenance and service support for your installations and machinery. Our SLA coversva wide range of services, such as visual inspection of cabling, machine safety checks, and maintenance of control cabinets. This is specifically designed to ensure your business continuity. You can choose from our service package to ensure that you only invest in what is essential for your specific needs. This contract details what you can expect from Progmatic, as well as the exclusions, to guarantee a clear and transparent partnership.

Progmatic conducts a thorough inventory of your installations and machinery prior to the service contract. This initiative allows us to gain a clear understanding of your specific situation, enabling us to tailor our services more accurately to your needs. The advantage of this is twofold: it ensures that the service delivery is maximally relevant and effective, and it helps prevent unexpected problems, ensuring your business processes run more smoothly. This proactive approach enhances the reliability and efficiency of our maintenance and support services, contributing to the optimization of your business continuity.

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Frequently Asked Questions about service and maintenance

  • Do you offer maintenance and troubleshooting services?

    Absolutely, we offer comprehensive maintenance services to ensure that your automation systems and machinery always operate optimally and safely. Additionally, we are available 24/7 to assist you in case of any malfunctions.

  • Why is periodic maintenance important for our machines?

    Regular maintenance is essential for ensuring the reliability, efficiency, and safety of automation systems, and for reducing unplanned machine downtime.

  • How can preventive maintenance contribute to cost savings?

    Preventive maintenance prevents unplanned downtime, reduces repair costs, and extends the lifespan of your machines by proactively identifying and addressing potential issues.

  • How fast is Progmatic’s response time for handling a service call?

    Our dedicated team of service engineers is available 24/7, allowing us to respond quickly and effectively to minimize your machine downtime.

  • How do you differentiate yourself from other providers when it comes to after-sales service?

    Our after-sales care is focused on proactive measures and continuous optimization to ensure the reliability of your installations.

  • What are the key benefits of a tailor-made service contract?

    With a customized service contract, you benefit from regular inspections to enhance the reliability of your installations and receive prompt action in the event of machine downtime, all tailored to your specific needs.

  • Can preventive maintenance help prevent cybersecurity risks?

    Preventive maintenance can also include cybersecurity checks to ensure the security of your industrial systems, keep them up-to-date, and minimize risks.

  • How to get a service contract for your industrial installations?

    Easily get in touch with us via our online form or by phone, and we will be happy to discuss options for a service contract that meets your needs.

Discover the power of Progmatic

Progmatic helps companies achieve their goals through automation.

About us

Permanent contact person = personal service

Separate division for quality management

One-time right approach = minimal downtime